1. Service Scope

We provide land freight transportation, door-to-door delivery, LTL & FTL

consolidation, warehousing, and customs clearance services primarily between the UAE

and Saudi Arabia, including services via our facilities in Mainland UAE, JAFZA, and Riyadh.

2. Shipment Booking & Scheduling

• All bookings must be confirmed in writing or via official communication

channels.

• Transit times are estimates and may vary due to border delays, customs

procedures, or unforeseen events.

3. Packaging & Labeling

• The customer is responsible for proper packaging and labeling of all

shipments.

• Non-compliance may result in delays or rejection at the receiving facility.

4. Customs Clearance

• We assist in documentation and customs clearance; however, any penalties

or delays due to incorrect or incomplete documentation provided by the

customer are the customer’s responsibility.

5. Warehousing Terms

• Goods stored in our facilities are handled with due care. However, liability is

limited to damages caused by proven negligence.

• Storage charges may apply for delayed pickups or extended warehousing

unless agreed otherwise.

6. Delivery

• Door-to-door delivery includes pickup, transit, clearance, and final drop-off.

• Deliveries are subject to access availability and customer coordination.

7. Charges & Payment

• All service charges are exclusive of VAT unless stated otherwise.• Invoices are due as per the agreed payment terms. Delayed payments may

attract penalties or service suspension.

8. Security Deposit (if applicable)

• A refundable security deposit may be required for certain services, payable

before service initiation.

• Refunds are subject to final account clearance and confirmation of service

completion.

9. Liability & Insurance

• We are not liable for losses due to force majeure events such as natural

disasters, border closures, or political unrest.

• Insurance is available upon request. Customers are advised to insure high-

value cargo.

10. Dispute Resolution

• Any disputes arising from our services shall be governed by the laws of the

UAE, and resolved through arbitration or the competent local courts.